Returns – Tracking My Car

Damaged Returns

In the unlikely event that your product is faulty, damaged or any shortages in the delivery. Please contact us via email immediately (within 48 hours of delivery) quoting your order reference, invoice number and details of the problem.


As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Time Limitation for Notification of Claims

Damage in transit: If goods arrive in a damaged condition you must make a note of the carrier’s delivery consignment note and it will be your responsibility to inform us within 7 days of delivery. Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 7 days from delivery. Any shortages within in the delivery will have to be reported within 7 days of delivery, in writing you may fax and post. In-Correct Goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days of delivery. Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date. If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 25% of the price of the goods along with the cost of carriage will be charged to your credit card account. Please Note: We will not be liable for the return shipping costs.

Cancellation of Orders/Returned Goods

Products purchased without installation -If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days from date of delivery for full credit or refund less any applicable delivery charges (some items maybe applicable to 25% restocking fee). Special Order item(s) cannot be returned. It is your responsibility to return any such item(s) in a pristine saleable condition in their original box and new packaging, items that have been opened from original packaging will not be accepted for a full refund.

Products with installation – Items that include installation . If you cancel your booking for any reason, Items such as tracking systems with a subscription or Immobilisation systems will have a cancellation charge of £49.00 deducted from the amount you originally paid. This cost is for the charges the company has occurred in processing your order online/via telephone order.

Tracking systems; Insurance approved tracking systems require the process of client & vehicle information that must be processed prior to installation & activation. The cancellation charge of £49.00 above should you wish to cancel your order prior to the installation date, reflect this charge as well as the administrative costs of the transaction & refund.

Items returned – You will be wholly responsible for the return of the goods and any associated costs of return and insurance. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. A deduction can be made if the value of the goods has been reduced because of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop. Prior to returning any products, please contact us within 14 days from the date of delivery. If you do not return goods within 14 days after you have received the delivery, you will be deemed to have checked the condition of and accepted delivery of the goods and the right to cancel will be revoked. Any cancellation requests must be put in writing and received within the 14-day period. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.